Cancellation Policy

When you make an appointment at Morphett St Family Dental, we make a commitment to reserve that time exclusively for you. We consider all appointments 100% confirmed at the time of booking and operate several courtesy reminder services before your scheduled visit. 

Cancelling appointments with less than 48hrs notice, or failing to attend impacts our ability to offer high-quality services with affordable fees. As a courtesy, we kindly ask for 48hrs notice if you need to reschedule your appointment. We understand that unexpected situations can arise, and each instance will be reviewed based on its circumstances.

At the time of booking any future appointments, we reserve the right to charge a non-refundable $50 fee. For treatment appointments 60mins or less a fee of $100 may be taken, for an appointment 60 minutes or more a $200 fee may be taken. These deposits will be credited toward future appointment fees; however, $50 will be forfeited in the event of appointments cancelled with less than 24hrs notice, or if you fail to attend an appointment.

The late cancellation or failed to attend fee of $50 will need to be cleared before any further appointments can be booked or treatment undertaken. Patients that develop a history of unattended and/or late cancelled appointments may no longer be able to make an appointment at Morphett St Family Dental without managements approval, and/or may be required to pay all appointment fees in advance on booking. Please understand that these measures are implemented as a last resort, allowing us to continue providing the highest quality care.